FAQ

The ev¹ is designed for easy transport and can be disassembled into modular components.
The total weight, including the battery, is 63.9 kg (141 lbs).
Individual components weigh 18.2 kg (front chassis), 19.8 kg (rear chassis), 18.4 kg (seat), 7.4 kg (main arm), and 5.8 kg (battery).
All weights have a tolerance of ±5%.

When assembled with the standard seat and backrest, the ev¹ dimensions are:
L x W x H: 1046 x 584-660 x 872-982 mm
(41.2 x 23-26 x 34.3-38.7 in)

The usable foot placement area on the footplate is 31 cm, and the total length of the footplate is 34 cm.

Use of the ev¹ is limited to users with a body weight between 25 kg and 160 kg.

The ev¹ uses a four-motor architecture with rear-wheel drive and active front steering.
It has two front steering motors and two rear drive motors, with each rear drive motor delivering up to 1000W peak power.

The ev¹ is designed to handle slopes up to 13°.

To ensure maximum safety and stability, the system features Intelligent Incline Adaptation. While driving on a slope, the ev¹ will automatically adjust its maximum speed and acceleration based on the specific angle of the incline.

There are five speed levels, up to 8 mph (13 km/h).
Actual limits depend on local laws and regulations.

The ev¹ is not equipped with integrated turn signals. However, it does feature a customizable horn function. Users can conveniently assign the horn to the multi-use button via the settings and adjust the volume to their preference.

The ev¹ offers versatile storage solutions to keep your belongings organized:
Standard: Every ev¹ is equipped with Seat Storage (located under the seat) as a standard feature.

Optional: The following accessories are available for separate purchase to increase your storage capacity:
- Rear Storage: A spacious container ideal for backpacks and larger items.
- Side Storage: Convenient bags attached to the armrest for quick access to your essentials.

For more information about storage accessories and other add-ons, please visit: accessories-overview

Yes. We offer optional accessories including a Phone and Cup Mount, along with other add-ons designed to support everyday use.
For a full overview of available accessories, please visit: accessories-overview

The ev¹ does not currently include built-in side supports, a reclining mechanism, or head support as standard features.
A higher backrest accessory is currently in development to provide additional head support.
We also plan to share exterior structural models and accessory mounting point specifications to support future customization.

The ev¹ is equipped with a comprehensive 360 degree sensing system that continuously monitors its surroundings to ensure a safe and smooth ride.

In Manual Mode: The system acts as another pair of eyes. When an obstacle is detected nearby, the joystick provides haptic (vibration) feedback to alert you.

In Co-Pilot and Co-Pilot+ Mode: The ev¹ actively engages for your safety. It automatically fine-tunes your steering to glide around obstacles. If the system determines there isn't enough space to pass safely, it will proactively slow down and come to a controlled stop before any contact occurs, effectively preventing collisions or tipping.

Currently, the point cloud map can cover up to approximately 4 meters. In the future, this range may continue to expand as we release upgrades.

Currently, the Waypoint feature supports routes of up to 300 meters. Support for longer distances will be introduced in future updates via over-the-air (OTA) software upgrades.

LiDAR can react within approximately 0.1 seconds. However, as with all mobility devices, overall stopping performance is still limited by braking distance. In sudden or close-range obstacle scenarios, a complete stop may not always be possible.

Yes. Detection depends on the height and shape of the object.
As a general reference, vegetation at or above approximately 20 cm can be detected as an obstacle, while lower vegetation may be treated as passable terrain.

Yes. The ev¹ includes a lower safety zone that can detect feet, paws, and other low-to-the-ground objects near the base of the device and pause movement when they enter that zone.
More broadly, detection depends on the object's height, shape, and position, though objects at or above approximately 20 cm are generally more reliably detected as obstacles.

Yes, copilot mode does work when reversing. The ev¹ uses a rear-facing camera to detect moving objects behind you, including people's feet and pets, and provides assistance while you're backing up. This helps make reversing in crowded spaces feel much more controlled and stress-free.

You can upgrade your ev¹ software via over-the-air (OTA) updates. On the onboard screen, swipe down, tap Information, then go to the software version information section to check for available updates.

Please make sure your ev¹ is connected to Wi-Fi and has enough battery before starting the update, then follow the on-screen instructions to complete the process safely.

Yes. The ev¹ can save up to five maps. Users can create, switch between, and delete maps based on their needs.

Each map uses the ev¹ location at the start of mapping as its origin, and supports a single-level area map within a maximum radius of 150 metres from that origin.

At this stage, the ev¹ does not support eye-gaze, chin, or head control. We may explore additional input options in the future through third-party SDK integrations, but there is no confirmed timeline at this time.

The Strutt app is required for initial registration and activation. After activation, all driving modes (including Co-Pilot and Auto-Pilot) can be used without the app.

The Strutt app supports both iOS and Android operating systems.

No . The environmental sensing, path planning, and vehicle control are all performed with onboard computing. Certain cloud features such as AI Assistant and Over-the-Air Updates require internet connection via Wi-Fi or cellular data.

Environmental sensing, path planning, and vehicle control are all performed onboard, so core smart driving does not rely on the cloud.

Only cloud-based features, such as the AI Assistant and over-the-air updates, require an internet connection via Wi-Fi or cellular data, and may be unavailable until connectivity is restored.

The ev¹ uses a lithium iron phosphate (LFP) battery. The 640Wh battery range on a full charge is 20 miles (34km).*

*Actual driving range, obstacle clearance capability, and overall performance are influenced by a variety of factors. These include, but are not limited to: product configuration, battery health and age, driving behavior, total payload, terrain, and environmental conditions. Please note that theoretical test data serves as a reference and may not reflect performance in all real-world scenarios.

For the flight-safe battery, the estimated driving range is up to 14.5 km (9 miles), depending on usage conditions. Under standard ambient temperatures, charging typically takes about 1.2 hours to reach 80% and about 2 to 2.5 hours for a full charge. Charging time may increase in temperatures below 10 C (50 F) or above 40 C (104 F).

Strutt long-range battery is rated for a typical lifespan of approximately 3,200 full charge cycles.

ev¹ can be charged in three ways:

1. Remove the battery and charge it through the battery charging port.
2. Keep the battery installed and charge through the charging port under the armrest cover.
3. Keep the battery installed and charge directly through the battery charging port.

Equipped with fast-charging technology, the ev¹ can be charged from 0% to 80% within 2 hours, with a full charge taking approximately 4 hours.

To maintain battery performance and safety:

1. The recommended battery operating temperature is around 20 +/- 5 C. Very high or low temperatures may reduce performance.

2. The battery can be charged within 2 C to 45 C. Outside this range, charging may not start. Charging speed may also slow down automatically in very hot or cold conditions.

3. Avoid direct sunlight or storing the battery inside a vehicle exposed to the sun. High temperatures may accelerate battery aging, damage the battery, or create a fire risk.

4. For long-term storage, keep the battery at 0 C to 25 C, 8% to 40% humidity, and around 50% charge. Every 3 months, perform one charge and discharge cycle, then recharge it to around 50% if storage continues.

5. Check the battery and charger regularly. If you notice abnormal heat, corrosion, severe wear, cracks, leakage, unusual odor, or other abnormalities, stop using them and contact Strutt official support.

Strutt batteries and chargers are independently designed and developed with smart charging protection. Charging automatically stops when fully charged to prevent overcharging.
Important: Do not use third-party chargers to avoid potential safety risks.

The backrest angle and height, the seat height, the armrests width and height are all adjustable for individual comfort. The armrests and foot-plate are foldable to ensure convenience and comfort when transferring in or out of the ev¹ .

Yes, the ev¹ backrest can be manually adjusted to three incline levels: 13, 16, and 19 degrees.

We are developing a high-back accessory that provides improved head support.

Yes. The Strutt ev¹ seat cushion is removable. You may choose to replace with compatible third-party cushions of your choice.

The Touchscreen Module, equipped with a display screen, joystick, and control buttons, is interchangeable between the left and right positions to accommodate different user requirements.

We currently offer a standard safety belt for basic positioning.

For additional foot and leg support, the ev¹ foot-plate includes two threaded mounting points, and there are multiple mounting points on the tie-down hook area under the seat. These points can support certain customized foot and leg support solutions, but please ensure that any added supports do not obstruct sensors or interfere with system operation.

Thanks to Active Steering, powerful rear wheel motors, and four-wheel independent suspension, the ev¹ delivers a stable and comfortable riding experience to most users, even on uneven gravel paths. We always recommend trial driving the ev¹ prior to purchase as personal preferences and needs differ.

Yes. The ev¹ features four-wheel independent suspension for a stable and comfortable ride.

Yes. The ev¹ can be used on outdoor paved surfaces and cobbled streets. Regulations for personal mobility devices vary by region; please follow local laws.

Yes. Under Co-Pilot mode, the ev¹ is designed to detect tables and obstacles, allowing you to drive as close as possible for a comfortable seating position.

To get even closer to the table, the armrests can be flipped up and you can use the Strutt app to remote-control the ev¹ for micro-adjustments.

Note: When the armrests are flipped up, the integrated sensors on them will be inactive. For your safety, please proceed with caution and manually monitor your surroundings during this time to avoid any potential bumps or collisions.

The ev¹ can handle sidewalks, gravel, bark, grass, and trails, but it is not recommended to drive over low-traction surfaces that may cause wheel slip, such as deep sand or muddy terrain.

Yes, it can handle obstacles up to 2 in (50 mm).

Yes, the Strutt ev¹ is rated IPX5, and the battery is rated IPX6.

The Strutt ev¹ has a modular design and can be disassembled into 5 modules, including the battery, for easier transport. The heaviest module weighs approximately 43.7 lbs (19.8 kg), making it easier to load, unload, and transport when needed.

For transport protection, the ev¹ includes standard protective covers for the LiDAR and the screen and joystick to help reduce routine abrasion and surface scratching. However, they cannot eliminate the risk of damage from severe drops or impacts.

This depends on your vehicle's dimensions. Generally speaking, thanks to its modular design, the ev¹ can be disassembled into five modules, allowing it to fit into the trunk of a compact SUV or larger vehicles. Full dimensions are listed on our spec page.

It depends on the battery type.

Long-range Battery (640 Wh): Not permitted for air travel.
Flight-safe Battery (288 Wh): Designed to comply with airline regulations and allowed on flights.*

* Final eligibility is subject to the confirmed specifications at the time of release of the Flight-safe Battery.

The ev¹ includes dedicated tie-down and securement points underneath the chassis and can be properly secured inside a van for vehicle transport using standard tie-down methods.

The ev¹ can be mechanically adapted for certain vehicle docking systems if the interface specifications and dimensions match.

It provides a pre-drilled mounting hole of 5/8-11 UNC (3A). Since vehicle docking systems vary by brand and model, users should confirm compatibility and installation requirements with the docking system supplier or a qualified installer before use.

No . Mechanical compatibility with a vehicle docking system does not mean the ev¹ is certified as a vehicle seat.
The ev¹ has not been crash-tested for use as an occupied vehicle seat and must not be used as a driver or passenger seat while a vehicle is in motion.
Users should transfer to a certified vehicle seat before travel.

The ev¹ is rated IPX5 overall, and the battery is rated IPX6.

1. Use soft wet microfiber to wipe the surface for regular cleaning.
2. We recommend wiping sensor surfaces with a clean wet microfiber if you notice any stains. Avoid using organic solvents or applying excessive force when cleaning the sensor surface to prevent scratches.
3. We recommend you check and maintain the ev¹ regularly. You may also refer to the "Repair and Maintenance" chapter in the user manual.

We recommend contacting after-sales support for consultation or repair assessment in the following situations:
1. The product is not functioning properly or shows significant performance issues.
2. Unusual noises, smells, or warning alerts occur.
3. The issue persists after performing basic checks.
If you notice any condition that may affect the safe use of the product, stop using it immediately and contact official after-sales support. We will provide professional evaluation and handling.

We have established strategic partnerships with experienced distributors and dealers across Singapore, major European markets, and the USA. We are committed to continuously expanding our global network to ensure all customers receive dedicated on-site support and service.

To locate your nearest dealer, please book a test drive through our official website, and we will coordinate the arrangements for you.

The listed price includes standard shipping and customs duties where applicable. Sales Tax and VAT are not included and will be applied based on local regulations. Standard shipping applies to most locations, but additional shipping fees may apply for remote areas, offshore islands, or locations with restricted logistics access.

We accept credit card (Visa, Mastercard, and American Express), Klarna, PayPal, Google Pay, Apple Pay and Shop Pay.

Yes. We provide payment options such as Klarna and Shop Pay Installments, subject to credit approval by the provider. Available plans will be shown at checkout. If a local dealer is available in your area, they may also offer additional financing options.

In the event of a full refund, Klarna will cancel the remaining installment plan, and any payments already made will be refunded to the customer. Refunds typically take 5–7 business days to process, though the exact timing may vary depending on bank processing times.
For partial refunds, the amount will usually be credited to the customer’s installment account, potentially reducing the remaining payments. The specific refund process is subject to the payment provider's policies.

To cancel your order, please contact Customer Support as soon as possible.

If the order is cancelled within 12 hours of being placed, no cancellation fee will apply. If the order is cancelled more than 12 hours after being placed but before shipping, a 5% cancellation fee will apply.

If the order has already been shipped, the cancellation will be handled according to our Return Policy. Return shipping costs are the customer's responsibility, and a 15% cancellation fee will apply. If the shipment is refused without prior notice, an additional 10% fee will be charged.

If you have any questions about your order, you can submit a support ticket through Customer Support or contact us directly at service@strutt.inc. Our team will respond within 1-2 business days.

Yes. All products purchased through our brand's official channels or authorized dealers are covered by warranty under normal use. For the specific warranty scope and applicable conditions, please refer to the official warranty policy.

The metal frame components are covered for 5 years, and electronic components are covered for 1 year. For detailed coverage, exclusions, and applicable conditions, please refer to the official warranty policy.

If you encounter any usage, software, or repair-related issue, please contact Strutt after-sales support at service@strutt.inc or reach out to your authorized dealer. You can also use live chat in the Strutt app for support.

The warranty period starts from the product activation date, as recorded in Strutt's system.

You can provide the product serial number (SN) or purchase proof to inquire about the warranty status with our official customer service. The customer service team will verify the information and confirm whether the product is still within the warranty period.

Strutt provides official customer support, but standard service options may be limited in remote areas, outlying islands, Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories.

For warranty claims, returns, exchanges, or repairs in these areas, customers may need to cover round-trip shipping and handling costs to and from Strutt's designated service center. Additional logistics risks or costs caused by customs, weather, delays, or regional shipping restrictions may also be the customer's responsibility.

During the warranty period, if the product experiences a performance failure due to material or manufacturing defects under normal use and maintenance, you may apply for warranty service. For the specific applicable components and scope, please refer to our official warranty policy.

The following situations are generally not covered by the warranty:
1. Damage resulting from improper use or failure to follow the user manual.
2. Damage caused by accidents, external impact, water ingress, fire, or other unforeseen events.
3. Unauthorized disassembly, repair, or modification.
4. Normal wear and tear or aging of consumable parts.
5. Products that are beyond the warranty period.
6. Purchased second-hand products.
For detailed exclusions, please refer to the official warranty policy.

You can contact our after-sales support team through Strutt App or customer support on our website.

To help us verify and process your request quickly, please provide the following information:
1. Product serial number (SN)
2. Valid proof of purchase (e.g., order record or invoice)
3. Description of the issue, including relevant photos or videos
Additional information may be requested depending on the specific issue.

We currently have an after-sales repair center in Los Angeles.
At this time, we do not have local after-sales service centers outside the United States.

Yes. When production units are shipped, we also prepare after-sales parts for local warehouse inventory to help ensure sufficient parts availability and support user service needs.

For software-related issues, you can contact Strutt support by email or phone, or use live chat in the Strutt app. Our technical team can provide remote support.
Users can also join Strutt’s official Discord community to connect with other users and Strutt engineers.

The ev¹ can be separated into five major modules. If a hardware module needs repair or replacement, Strutt after-sales support or an authorized dealer can arrange for the corresponding module to be shipped to you.
After receiving it, you can replace the module with guidance and send the original module back to the Strutt after-sales center.

Yes.
Repairs performed within the warranty period do not affect your original warranty rights. Replaced or repaired parts will continue to be covered according to the official warranty policy.

If repair is needed, please contact Strutt through our current official support channels, including official customer service channel, phone support, the Strutt app, and our official Discord community.
Please do not disassemble or repair the product yourself, as this may affect your warranty eligibility.

For replaced products or parts, the warranty period generally follows the remaining warranty period of the original product. If the original product is already out of warranty, the replaced module will be covered by its own warranty period under the applicable after-sales policy.

Repair time depends on the issue type, diagnosis, module availability, and shipping time. We prepare after-sales parts for local warehouse inventory alongside production shipments to help support timely service needs.

Shipping responsibility depends on whether the issue is covered under warranty and the final service plan. If the issue is outside warranty or caused by human damage, the customer may need to cover the related shipping costs.

Repairs that fall within the warranty coverage are generally provided free of charge. However, if the issue is not covered by the warranty, related fees may apply.

The following situations typically incur repair charges:
1. Products that are out of the warranty period
2. Faults caused by human damage, accidents, or improper use
3. Issues resulting from unauthorized disassembly, repairs, or modifications
4. Replacement of worn or consumable parts
Charges are determined based on the official after-sales assessment and policy.

Repair costs are calculated based on the affected module, required parts, labor, and any applicable shipping costs. For example, if the LiDAR module is damaged outside the warranty scope, only the cost related to repairing or replacing the affected part, along with the corresponding shipping costs, will be charged. We will confirm the cost before proceeding.